The Process
Getting a maintenance issue resolved shouldn't be complicated. Here's exactly how we work from first contact to completed job.
Contact us by email or through our online enquiry form. Tell us about the property, the issue, and any relevant context. There's no complicated intake process — just a straightforward message.
We accept enquiries for all types of property maintenance issues, from routine repairs to urgent make-safe situations.
We review your enquiry and follow up with any questions needed to properly understand the issue. We help you define the scope of work — what needs to be done, what trade or trades are required, and what a reasonable outcome looks like.
This step ensures the right contractors are engaged for the right work, and that there are no surprises.
We engage the appropriate qualified, licensed, and insured contractors from our vetted network. We manage the scheduling, access arrangements, and any communication between trades if multiple are required.
You don't need to source quotes from multiple tradespeople or manage contractor relationships — we handle all of that.
Throughout the job, we keep you updated on progress. If issues arise or the scope changes, we communicate clearly and promptly — no surprises, no chasing.
Our role is to take the coordination burden off your plate entirely, including managing any unexpected developments.
Once the work is done, we confirm completion with you and ensure the outcome meets the agreed scope. We follow up to ensure everything has been resolved to standard.
We take accountability for the outcome — not just the process.
Common Questions
We aim to respond to all enquiries promptly during business hours. For urgent make-safe situations, please indicate the urgency in your message.
Not necessarily. We can coordinate access arrangements with tenants, property managers, or building managers as appropriate for your situation.
Every contractor in our network is vetted before engagement. We verify licensing, insurance, and relevant qualifications for each trade category.
We communicate any changes to you promptly and clearly before proceeding. Nothing is done outside the agreed scope without your knowledge.
Yes. We coordinate make-safe works and urgent maintenance responses. Please indicate the urgency clearly when you contact us.
We service metropolitan Melbourne broadly. If you're unsure whether your location is covered, please get in touch and we'll confirm.